A scam is designed to trick people into giving away their personal information. Learn how to identify a scam and protect yourself online.

Scammers use a range of techniques to trick people into sharing personal information, making payments, or granting access to their accounts.

Scams can happen online, over the phone, by text message, or even in person, and they are often designed to appear genuine. Personal information a scammer might ask for includes:

• Your name

• Date of Birth

• Address

• Bank account details

• Your email address

• Passwords

• National Insurance Number

• Passcodes

Tips to protect yourself

1. Take a moment before clicking links, sharing information, or making a payment.

2. Be wary of unexpected calls, emails, texts or social media messages, especially if they contain spelling mistakes, unusual wording, or pressure you to act quickly.

3. Check the caller or sender is genuine by using contact details from the organisation’s official website.

Phishing scams
When someone pretends to be a trusted organisation or person to trick you into sharing personal information, passwords, bank details or other sensitive data.

Online shopping scams
When a fraudster creates a fake website, advertises products that do not exist, or pretends to sell items online to trick people in making a payment.

Investment or inheritance scams
These are designed to persuade people to hand over money or personal information by promising a financial reward that does not exist.

Delivery scams
Criminals may pretend to be delivery companies, sending messages about missed parcels to trick you into paying fees or sharing personal information. Links in these messages can also lead to fake websites or install malware on your device.

The guides below can help you stay safe, secure, and confident online.

Learn how to recognise common online scams, understand the warning signs, and find practical advice to help protect yourself from fraud. Take Five To Stop Fraud: Online Scams

Access government guidance on spotting scams, protecting your personal information, and taking action if you think you have been targeted by fraud. Gov.uk: Stop! Think Fraud